What's it all about?

How does it work?


Ticket Purchase and Seating plan
Dine High offer an amazing array of service choice throughout the day, aimed to please everybody. Services will be different for each location we visit. Chefs, menus and themes will constantly be changing to keep our service fresh and unpredictable.
Once you have made your decision from the selection of fun and exciting services to choose from you will be directed to a secure ticket distribution site. Here you will be able to purchase your ticket through a series of multiple choice tick boxes.
At this point you will need to decide on the right type of seat for you, couples of chefs table. (See seating plan below)  

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Some service options will allow add-on purchases to be made to further heighten your experience with us, possibly a bottle of prosecco or perhaps extra cocktails? If you have any particular requirements please contacts us and we will do all we can to help.
Tickets must be bought in multiples of 2 but any quantity can be purchase in one transaction.

The vessel will seat 20 dinners in a sitting. The eating areas consist of 2 central rows of 4 seats known as the chefs table and 6 couple’s tables at either end. The couple’s tables are enclosed within the sleek curved panels at either end of the vessel which give them the feeling of both intimacy and safety. For the thrill seeking, adventurous diners there are four seats at the centre bar that are not enclosed. These prime seats not only locate you in front of the talented chefs preparing the dishes but also allow you to absorb the moment of the adrenaline filled experience.
After you have made your transaction you will receive order confirmation and the e-tickets. The confirmation document will include all you need to know regarding arrival times for your flight. We request that you arrive 30 mins before your scheduled flight time. During this time you can relax to the sound of some chilled beats and get ready for your flight in our eclectic themed bar.
Note some service options will have entertainment included.

Gift vouchers
Gift vouchers are available to purchase if you are thinking of treating someone to an extraordinary dining experience. We can accommodate requests for individual birthdays/celebrations; just let us know and we will do our best to please. When booking, you can also select your seating position on board the vessel. Please refer to seating plan.

 

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Who can participate?
Dine High stipulate a minimum age of 8 years and above with a minimum height of 1.3m. Concessions may be allowed if a mutual agreement has been reached between the parent/s and Dine High.
All children under the age of 18 must be accompanied by an adult.
Due to the nature of this attraction and confined seating plan we stipulate a maximum weight of 125kg. This is to ensure the dinner is comfortable and gets the best from the experience.

 

Refund policy
Tickets are only refundable when an event is cancelled or rescheduled by Dine High.
Once booked, unwanted tickets are, unfortunately, non-refundable. They can however, be transferred.  We would request the new names and dietary requirements of diners no later than 2 weeks before the event. (Please make reference to the order number when emailing.)
Our upmost concern is customer safety. If our experienced safety team decide the weather has become unsuitable, Dine High reserve the right to lower the vessel to a safe height. The platform height will be reduced in 10ft increments until the team are happy or at worse will instruct that the platform be returned to the floor where the service will continue.
If the vessel is in the air for more than 15 minutes this will be considered as a completed flight and no refunds will be issued.
Please arrive for your flight as scheduled even If there is risk of inclement weather conditions. Diners will be encouraged to join us on the vessel to enjoy their food service that our chefs have worked so hard on and enjoy the entertainment, if any is scheduled for your particular service.
Customers will be refunded a percentage of the ticket price after materials and running costs have been deducted. There will be complimentary drinks offered as a thank you for your understanding. This is a niche, unique experience where we are in the hands of ‘Mother Nature’!
If you turn up late and miss your flight, refunds cannot be offered but we will do our upmost to reschedule you on to another flight if any other spaces become available. We are an honest and fair company and pride ourselves on this.

 

Dietary Requirements
Dine High caters for vegetarians and vegans. Menus will clearly state if any dishes contains nuts. The food may not be gluten free. If in any doubt, please feel free to email us for further clarification.

 

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Does the Dine High platform move?
Flight departures are a very slow and gradual lift with no immediate increase in height. The safety team will check if anyone is ok to continue. The vessel will then be lifted to the maximum height. 
Once elevated to the 100ft, the vessel is secured by 4 guy ropes that are secured to load points on the ground. In some circumstances the vessel will be rotated 180 degrees to ensure every diner get the most from the spectacular panoramic views.

 Toilet/Hold it!
There is not a toilet on the vessel, but there are toilets on site for you to use a minute before take-off and immediately when you land! The flights durations are only 30 or 60 mins. To date we surprisingly haven’t had to bring the vessel down during any service. In the case of a real emergency we could lower the vessel!

Personal belongings
Limited belongings can be taken on to the vessel. The platform does have a floor allowing you to safely stow a small bag under your chair if necessary. Allowance of this will be made at the discretion of our safety team. Alternatively there will be a secure area where you can leave any coats and valuables etc. until after your flight. You’re obviously encouraged to use your camera to take photos, live vids to post and share.

Got your hands full? Let us help.
Want to enjoy this amazing opportunity but are enjoying the festival with the family? Not a problem! You can leave the kids with our childminding minding service, with peace of mind they are safe and sound but a stone’s throw away.
Relax, knowing that your children will be in safe hands as you are treated to an exquisite evening fine dining experience, hosted by our MasterChef finalists or a fun light bite throughout the day.
From 100 feet up, you will be able to see your children taken care of by our team of childcare professionals. Similarly, the children will be able to see you venture and enjoy your dining experience from below, and feel secure that you are close by.
During a session, our childcare professionals will entertain your child using a range of visual, auditory and kinaesthetic resources, dependent on their age. Your child will have the freedom to choose an activity that suits them and move around the tent as they please. Our team will be there to support, encourage, play and entertain your children ensuring that they make them feel relaxed and safe at all times.
£6 for 30 mins / £10 for 60mins – Included In this cost will be refreshments and some treats with parents approval!

Subject to request and event agreement
Please email bookings@dinehigh-club.co.uk to book a sitting or request any further information.